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All online orders are final and non-refundable. Because our cookie dough is perishable, we are unable to offer returns or exchanges. We do not offer refunds/exchanges based on customer flavor preference. Fed Ex will NOT deliver to a PO Box, please enter a physical address for the “ship to” address. We are unable to change ship to addresses once orders have been placed.
You will receive an order confirmation shortly after placing your order and will receive a shipping confirmation and tracking number once the order has shipped.
All online orders are shipped FedEx and contain dry ice and/or gel packs. Your cookie dough will arrive cool and should be placed in the refrigerator or freezer immediately. If your cookie dough arrives frozen, please feel free to leave it at room temp for 15-20 minutes in order for it to thaw. Refrigerate or freeze after opening.
All of our items are perishable; therefore packages will only deliver on weekdays and not on Saturdays. Orders are NOT processed and shipped out the same day as ordered and may be held until the following Monday based on transit times. When orders are placed, they are received the next day at the fulfillment center for processing and shipping. We ship orders so that they arrive in 1 to 2 days. Any orders placed on a Wednesday that require 2 days transit, will ship the following Monday so that they arrive on a weekday.
Please do not ship to an address or business that requires a signature; or to a business that closes during certain hours or days during the week. Please keep in mind National Holidays will often change transit times.
Your cookie dough product should be used or frozen by the date on the container. Product can be frozen for up to one year after date of purchase.
If you are wanting to place a large online order please fill out our contact us form and we will respond within 24 hours.