Online Order Info
All online orders are final and non-refundable. Because our cookie dough is perishable, we are unable to offer returns or exchanges. We do not offer refunds/exchanges based on customer flavor preference. FedEx will NOT deliver to a PO Box. The “ship to” address must be a physical address. We are unable to change ship to addresses once orders have been placed.
You will receive an order confirmation shortly after placing your order and will receive a shipping confirmation and tracking number once the order has shipped.
All online orders are shipped FedEx and contain dry ice and/or gel packs. Select larger orders may contain dry ice. Your cookie dough will arrive cool and should be placed in the refrigerator or freezer immediately.
All of our items are perishable; therefore if packages will not deliver on a weekday, they will ship the following Monday, unless Monday is a holiday. Orders are not processed and shipped out the same day as ordered. When orders are placed, they are received the next day at the fulfillment center for processing and shipping. We ship orders so that they arrive in 1 to 2 days. Any orders placed on a Wednesday that require 2 days transit, will ship the following Monday so that they arrive on a weekday. Please do not ship to an address that requires a signature. Please keep in mind National Holidays will often change transit times.
You can refrigerate your cookie dough for up to 25 weeks. You can freeze your cookie dough for up to 12 months.
If you are wanting to place a large online order please fill out our contact us form and we will respond within 24 hours.